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depending on the established matches of private particulars and devices/IPs utilized to obtain the platform from both connected accounts, it would be very hard or probable impossible to confirm anything else. The casino acted in accordance with its conditions and terms, and while in the given situations, we are able to take its choice.
The casino may have a process for managing disputes, and players are inspired to Make contact with buyer guidance in the event of any troubles.
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The player from Chile has been wanting to withdraw revenue for two weeks. Her withdrawal system is hindered a result of the On line casino rejecting her verification files many times.
The participant from Chile asked for a withdrawal more than two weeks just before publishing this grievance. regrettably, the winnings haven’t been obtained nonetheless. We rejected the complaint as the player failed to cooperate.
The player from Chile, who had withdrawn huge amounts, was instructed to generate a number of smaller withdrawals. The On line casino experienced promised that all of these transactions might be processed inside of a selected timeframe. nevertheless, they were processing only one daily, which was against their agreed phrases. The participant also documented that her account were blocked because of the On line casino saying she experienced several accounts.
The grievances workforce had prolonged the timeframe to the participant to respond, however the participant failed to achieve this. Therefore, we were unable to commence With all the investigation and needed to reject the complaint.